Terms and Conditions

1. About Talcom

These Terms and Conditions apply to services provided by the Talcom entity identified in your quotation or service agreement, referred to below as Talcom. That entity is your contracting party.

General enquiries can be directed to info@talcom.nl or Seinstraat 22, 1223 DA Hilversum, the Netherlands. For relocation services, please contact relocation@talcom.nl.

2. Your agreement with us

Before an assignment begins, we agree on the services, fees and payment arrangements. These details are recorded in a quotation, service agreement or email confirmation.

These Terms and Conditions form part of the agreement when provided to you before or when the agreement is concluded. Visiting our website does not, by itself, create a paid service agreement.

If an individual agreement conflicts with these Terms and Conditions, the individual agreement takes precedence, subject to mandatory law. Specific terms agreed for recruitment, staffing or nearshore services also take precedence over these general terms.

3. Scope of services

Talcom provides the services described in the accepted quotation or agreement. Depending on the assignment, these may include recruitment, nearshore support, immigration assistance, housing assistance, settling in services or support for accompanying family members.

A service appearing on our website is not automatically included in your assignment. We confirm any additional services and associated charges with you before carrying them out.

4. Fees and additional costs

The fee agreed in your quotation or service agreement applies to the described scope of work. Subsequent changes to website prices do not change an existing agreement.

Business quotations state whether VAT applies and whether it is included. Consumer quotations show the total price including applicable VAT and any unavoidable charges known in advance.

Government fees and costs charged by external providers are separate from our service fee unless expressly included. Before committing you to such costs, we explain their amount or calculation basis and obtain your approval. Costs expressly authorised in the accepted quotation do not require separate approval.

5. Invoicing and payment

The accepted quotation or service agreement specifies when we invoice and when payment is due. Where no payment schedule has been agreed, we confirm it with you before starting the assignment.

An advance payment is required only if expressly included in your accepted quotation or service agreement. Any advance payment is credited against the agreed service fee.

Talcom does not require a separate security deposit for its services under these terms. A service payment does not automatically expire or become forfeited after two months, and the passage of two months does not automatically end your entitlement to the agreed services.

If an invoice remains unpaid, we contact you and provide any notice and opportunity to pay required by law. Where legally permitted, we may suspend work after written notice. Interest and collection costs may be charged only in accordance with applicable law.

6. Housing assistance

Our housing service covers the activities specified in your quotation, which may include identifying properties, arranging viewings, supporting applications, reviewing rental documentation and coordinating the handover.

We perform the agreed work with reasonable care and skill. Availability, landlord decisions and market conditions affect the search. Unless expressly agreed otherwise, we do not guarantee a particular property, rental price or completion date.

Rent, a rental security deposit, utilities and other obligations under a tenancy agreement are separate from the Talcom service fee. A rental security deposit is governed by the tenancy agreement and applicable law.

You decide whether to accept a property and enter into a tenancy agreement. Talcom will not sign a tenancy agreement or make a binding commitment on your behalf without your express authority.

Any search period, viewing limit, geographical restriction or completion condition must be stated in the accepted quotation or service agreement. These terms do not impose an automatic two month limit on housing assistance.

7. Immigration and settling in services

For immigration, registration, tax scheme and related assignments, we assist with the steps included in your agreement. Public authorities remain responsible for their decisions and processing times.

We cannot guarantee an approval, appointment date or particular tax outcome. This does not reduce our responsibility to prepare and perform the agreed work with reasonable care, keep you informed and meet deadlines within our control.

8. Information and cooperation

You agree to provide the information and documents reasonably needed for the assignment, ensure that they are accurate to the best of your knowledge and notify us of changes that could affect the work.

We explain what we need and when. If missing documents, missed appointments or delayed responses affect progress, we discuss the consequences with you. Any proposed additional work or charges require agreement before we proceed.

9. Timing and external providers

We communicate expected timelines and inform you of material changes. Estimated dates are not guaranteed deadlines unless expressly agreed as such.

Some assignments involve landlords, public authorities, insurers, banks or other providers. Their own terms apply to agreements you enter into directly with them. Talcom remains responsible for its own work and for any responsibility that applicable law places on Talcom when engaging others to perform its obligations.

10. Changes, cancellation and refunds

You may request a change or cancellation by email. We confirm the effect on the scope, timing and fees before proceeding with an amended assignment.

If an assignment ends before completion, we provide an itemised account of the work performed, any amount lawfully due and approved external costs that cannot reasonably be recovered. Any amount charged must comply with the agreement and applicable law. The full service fee does not become payable automatically merely because you cancel.

Advance payments are applied to amounts properly due. Any remaining balance is refunded without undue delay and within any statutory deadline. Nothing in this section limits rights arising from defective performance or other statutory remedies.

11. Consumer withdrawal rights

If you are a consumer and conclude an agreement online, by telephone or away from our business premises, you generally have a statutory right to withdraw within 14 days after concluding the agreement, subject to applicable exceptions. We provide the required withdrawal information and model withdrawal form where this right applies.

You may exercise that right by sending us an unambiguous statement, including by email. Use of the model form is optional.

We begin work during the withdrawal period only at your express request. If you then withdraw, a proportionate charge for services already supplied is payable only where the legal conditions have been met. The withdrawal right ends upon full performance only where you expressly consented to early performance and acknowledged that full performance would end that right.

12. Quality, complaints and liability

If you are dissatisfied with our services, please contact us with a description of the issue and any relevant information. We investigate the complaint and discuss an appropriate solution, including correcting our work where required.

Talcom is responsible for failures attributable to it in accordance with applicable law. An unfavourable decision by an authority or another external party does not, by itself, establish a failure by Talcom.

Nothing in these terms excludes liability that cannot lawfully be excluded or restricts mandatory consumer rights.

13. Confidentiality and personal data

We treat information received during an assignment as confidential and use it to perform the agreed services, fulfil legal obligations or for another lawful purpose explained to you.

Personal data is processed in accordance with applicable data protection law and our Privacy Policy. We share information only where there is a lawful basis, including where necessary to perform the assignment. Where consent is required, we obtain it before sharing.

14. Website content and materials

Website information provides general guidance and does not replace advice or an agreement addressing your circumstances. We take reasonable care to keep it accurate, but requirements, prices and procedures may change.

Talcom retains intellectual property rights in its own materials. You may use materials supplied to you for the purpose of the assignment. Documents and information you provide remain yours.

15. Events beyond reasonable control

If an event beyond the reasonable control of either party prevents performance, the affected party informs the other promptly and takes reasonable steps to limit the impact.

We discuss whether the assignment can continue with revised timing or arrangements. If it cannot reasonably continue, either party may end the affected part, subject to applicable law. Payments are then settled under section 10, without automatic forfeiture of unused advances.

16. Changes to these terms

The version supplied when your agreement is concluded applies to that assignment. Publishing an updated version on our website does not automatically change an existing agreement.

Changes to an existing agreement require mutual agreement unless another lawful amendment mechanism has expressly been agreed. Mandatory legal requirements continue to apply.

17. Applicable law and disputes

The agreement is governed by Dutch law. Consumers retain any mandatory protection afforded by the law that would otherwise apply to them.

If a dispute arises, we first seek to resolve it through discussion. If no resolution is reached, either party may refer the dispute to the court competent under applicable law.