Challenge
ServiceHouse needed a way to scale its team efficiently
ServiceHouse needed to scale engineering fast without compromising quality, culture, or control. Hiring locally had become too slow and expensive. They were at risk of delivery delays, burn-out on the internal team, and missed product targets. The core challenge: how do you rapidly build a cost-efficient, high-performing team that truly integrates into your organization?
Solution
From pilot to performance: Embedded nearshore built for scale
ServiceHouse built a nearshore engineering operation in Serbia, starting with a small pilot team that grew into a 30-person delivery hub.
We started small, building the core team first and scaled from there. Hired engineers were selected not just based on technical fit, but cultural as well, to ensure smooth integration and easier onboarding. The structure blended experienced seniors and junior talent, giving the team momentum and sustainability.
The post hiring process focused on integration, as the hires worked directly inside ServiceHouse. That meant frequent sessions face-to-face between Dutch and Serbian team to build cohesion and develop productive relationships.
In short, we managed hiring, onboarding, cultural integration, and provides ongoing support, so ServiceHouse can stay focused on their service.
Results
Complete team integration, higher output, and lower costs
With nearshoring, ServiceHouse saved €2 million annually, due to hourly rates being €35–40 lower compared to local hires. The onboarding processes ensured high retention and strong employee engagement, and the cultural integration made the nearshore team become a part of the ServiceHouse culture. Now, their delivery velocity has improved without sacrificing quality or control, and 70% of their total engineering capacity is nearshored.
- €2 million saved annually
- €35–40 lower hourly rate vs local hires
- High retention and strong engagement
- 70% of total engineering capacity nearshored
- Product delivery velocity improved — without sacrificing quality or control
- The nearshore team became part of the ServiceHouse culture
